Curbside Pickup

Stevens Memorial Library’s no-contact curbside pickup is available by appointment while the building is closed due to the COVID-19 pandemic.

All materials must be reserved ahead of pickup.
You will be notified, by call / email / text, when your items are ready.

Quick Links

 


Curbside FAQ

Placing Orders | Pickup Appointment | Pickup Procedures |Do I need a Library Card?| E-Card | What can I borrow | I’m not sure what I want | The books I want are checked out | Picking Up Materials for Others | Returns | Returning to other MVLC libraries | Due dates, fines, fees | Returned items on my account | Renewing Books | Sanitation | Donations |

Placing Orders

You may use any or all of these methods, found via the Library’s website www.StevensMemLib.org, to reserve materials:

  • The Library’s online catalog.
  • The Blue Cloud Mobile App.
  • Reader’s Request Form (our method to help you “browse” when you don’t have a specific book in mind).
  • Questions? email SmlRefServices@NorthAndoverMA.gov or call 978-688-9505 for assistance.

Your Pickup Appointment

  • When your materials are ready for pickup, you will receive a call, email, or text with instructions to schedule your pickup appointment via our Contactless Pickup calendar.
  • You will make an appointment for a specific day and half-hour time slot.
  • If you need to cancel your appointment, please notify us immediately (by calling or emailing Stevens- Circulation @northandoverma.gov)
  • If you will be walking to pick up your materials and not driving, please tell us when we make your appointment.
  • If you are picking up materials for others, please tell us when we make your appointment. You must have the library card number(s) of the other person during the appointment call.

When You Are Curbside, Please …

  • Come to the Greene Street parking spaces (aka the head-in parking spaces).
  • Park in a curbside pickup parking space.
  • Call the Library phone number in your appointment to let us know you have arrived.
    • No cell phone? Please call from home to let us know you are on your way.
  • Do not leave your vehicle.
  • Open your trunk.
  • Your materials will be placed in your trunk in a brown paper bag.
  • Your materials will already be checked out on your Library card.

Do I need a library card to check out materials?

  • If you are a North Andover resident and do not have a card, email

Stevens-Circulation@NorthAndoverMA.gov.

What if I only have a Stevens E-Card?

What can I borrow?

  • We are limited to items that are currently in our Library building. Our statewide delivery service is only operating to return items to their owning libraries.

I am not sure what I want …

  • Use our Reader’s Request Form on the Library’s website to tell us what you like to read, authors or titles you have already enjoyed, and preferred format: book, large print book, audiobook, etc.

The books I want are checked out. How can I get them?

  • You may place holds for items that are checked out and your request(s) will be filled when the materials are available.
  • Wait times may be longer because all materials are quarantined for a time before they are returned to the shelves or checked out again.

Can I schedule simultaneous pickups for other people?

  • When confirming your pickup appointment, please tell us if you are picking up materials for others.
  • You must have the library card number(s) of the other person during the pickup appointment call.

How do I return materials?

  • Our book drops opened on June 22nd.
  • If you have an item (e.g., music instrument, telescope) that cannot be returned in the book drop, please email Erin Wolff (EWolff@NorthAndoverMA.gov) to make arrangements.

Can I return Stevens materials to other MVLC libraries?

  • Yes, but the state-wide interlibrary loan service is not operating at this time.
    This means that the items will not come back to Stevens until that loan service resumes.

What about due dates, fines, or fees?

  • All due dates for materials checked out before the Library closed have been extended. The first due dates will be July 1st.
  • Stevens does not charge fines. Only lost or damaged materials fees are collected.
  • Other MVLC libraries may have different policies. Please contact the library who owns the material to find out their policies and make any arrangements necessary.
  • Payments may be made online using your Library My Account from the Library website. The Library is not collecting cash or checks at this time. If you need assistance, please email Stevens-Circulation@NorthAndoverMA.gov and you will be contacted.

I returned my items but they are still showing on my account.

  • In order to ensure the safety of library staff all returned items are placed in quarantine before being checked in. Items will still appear on your record during this time.
  • Email Stevens-Circulation@NorthAndoverMA.gov if you have a specific question about materials.

How do I renew books?

  • You can log into My Account from the Library website using your library card number and PIN.
  • You can email Stevens-Circulation@NorthAndoverMA.gov.
  • You can call the Library Renewal Line at 978-683-3175.

Are materials sanitized?

  • All materials are quarantined for a time before they are returned to the shelves or checked out again.
  • Library staff will have touched the materials when filling your request.
  • Library staff in the building are following Town of North Andover safety protocols, which are based on Massachusetts Public Health guidelines and the Massachusetts Board of Library Commissioners guidelines.
  • Please do not “sanitize” materials as this may damage the materials. Damaged materials will be charged to your account.

What about donations?

  • Donations cannot be left at the Library building until further notice.
  • The Friends of the Stevens Memorial Library are working to arrange other locations to take donations.