Contact Us

E-MAIL: Click on the name of the person you’d like to contact. We will get back to you as soon as possible!

Administration:

Circulation and Member Services:

Circulation Services help with your patron record: issuing and renewing Library cards; checking materials in and out; billing questions; and museum passes, as well as providing the Library’s main phone service: answering and transferring calls.

Erin Wolff – Head of Circulation Services
Library card and billing questions – Stevens-Circulation

Youth Services:

Youth Services have a special focus on patrons birth through high school, providing age-appropriate materials and programs, and maintaining parenting materials collection.

Information (Reference) Services:

Information Services are available to answer questions, help locate materials, and help reserve materials. They support the Library’s online, digital resources: e-books, e-audiobooks, e-magazines, e-music, and databases in Stevens E-Library.

For other questions, please send your question to SMLrefservices@northandoverma.gov. Your e-mail will be forwarded to the appropriate person.

TELEPHONE: you can call the library at 978-688-9505, and connect through our directory to the person or service you’d like to reach.

To possibly reserve the meeting room, please email stevens-meeting-rooms@northandoverma.gov.

  • Press 0 (zero) at any time during the message to be connected to a staff member who can help direct the call to the appropriate person or service
  • Press 1 (one) for hours and directions
  • Press 2 (two) for the main Circulation Desk (renew materials, reserve museum passes)
  • Press 3 (three) for the Reference Desk (information, research assistance, requesting materials)
  • Press 4 (four) to be connected to the Children’s Room (story times, book requests and other programs for children)
  • Press 5 for the Library Administration sub-directory which includes the Director, the Assistant Director, and other administrative personnel and activities