Contact Us
E-MAIL: Click on the name of the person you’d like to contact. We will get back to you as soon as possible!
Administration:
- Kathleen Keenan – Library Director
978-688-9505 ext. 42021 - Lucinda Mazza – Assistant Director
978-688-9505 ext. 42012
Adult, Teen (Young Adult), and Reference Services:
- Marie McAndrew-Taylor – Head of Reference and Young Adult Services
- Reference Services staff
Children’s Services:
- Charlotte Arredondo – Head of Children’s Services
Circulation and Member Services:
The circulation staff provides customer service to our patrons. The Circulation Department is responsible for answering and transferring all calls, checking in, checking out, and reserving materials and museum passes, and issuing library cards.
- Erin Wolff – Head of Circulation
To contact other staff or departments, please send your question to smlrefservices@northandoverma.gov. Your e-mail will be forwarded to the correct department.
TELEPHONE: you can call the library at 978-688-9505, and connect through our directory to the person or department you’d like to reach.
To reserve a meeting room, please email stevens-meeting-rooms@northandoverma.gov.
- Press 0 (zero) at any time during the message to be connected to a staff member who can help direct the call to the appropriate person or department
- Press 1 (one) for hours and directions
- Press 2 (two) for the main Circulation Desk (renew materials, reserve museum passes)
- Press 3 (three) for the Reference Desk (information, research assistance, requesting materials)
- Press 4 (four) to be connected to the Children’s Room (story times, book requests and other programs for children)
- Press 5 for the Library Administration sub-directory which includes the Director, the Assistant Director, Library Department Heads and other administrative personnel and activities