Stevens Memorial Library (North Andover, MA) Hotspot Lending Policy


Policy Statement

Stevens Memorial Library has acquired mobile hotspots through the Massachusetts Board of Library Commissioners with the intent to Advance Equitable Access to Resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts” and in accordance with the Institute of Museum and Library Services’ American Rescue Plan Act Objective 1.1 to advance digital inclusion.


Who Can Borrow a Hotspot?

  • Any Merrimack Valley Library Consortium card holder in good standing (having less than $20 in fees) is eligible to borrow a hotspot.
  • Hotspot borrowers must be 17 years old.
  • Only one hotspot is allowed per household. Each hotspot will support up to 10 connected devices.


For How Long?

  • Hotspots may be borrowed for seven days (1 week).
  • Renewals are permitted if other patrons are not waiting to borrow. Hotspots must be returned to the Stevens Memorial Library in North Andover, Massachusetts.


Fines & Fees, Loss or Damage

  • Stevens Memorial Library does not charge overdue fines.
  • If the hotspot becomes lost or damaged, please contact the circulation staff: 978-688-9505 x42017.


Acceptable Use

  • Borrowers will adhere to the Stevens Memorial Library’s Internet Use Policy when using the mobile hotspot.
  • While checked out, the hotspot remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends or associates.
  • Any attempt to alter the configuration of the hotspot is strictly prohibited and may result in loss of borrowing privileges.



  • Hotspots may be reserved –just like a book– through the library catalog or by calling the library at 978-688-9505 x42017 during normal business hours.
  • Hotspots are filtered by default using T-Mobile’s content filtering for education. Borrowers may request that hotspot filtering be disabled when borrowing a device. The library will not ask for a stated reason.
  • For more information about T-Mobile’s content filtering, please visit:
  • The hotspot should be picked up within 7 days, or it will be set aside for the next user.
  • Hotspots must be returned to the main circulation desk at Stevens Memorial Library. Do NOT place the hotspot in the book drop.
  • Hotspots must be returned with the power cord, SIM card, battery and case to the Library in the same good working condition as it was when it was checked out.
  • If the hotspot is not returned within [3] days after the due date, service will be turned off and the hotspot will become unusable.
  • Problems? Direct borrower technical support is provided by T-Mobile to library hotspot borrowers at: (844) 341-4834.



  • The Library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.
  • The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions. Those who use the hotspots do so at their own risk and assume full liability for their actions.
  • Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.
  • Illegal acts involving Library equipment or services may also be subject to prosecution.