Online Catalog Instructions

Searching the Catalog

  • Click on HIP Online Catalog
  • Pick a keyword type such as Title, Author, or General.
  • If you select General Keyword, type any combination of terms, for example: grisham client
  • Click on Go
  • All copies in the MVLC will be displayed
  • Limit to North Andover by selecting from the dropdown menu at the upper right of the screen
  • Items owned by North Andover will display the Call Number
  • Click on More Copies to see all MVLC holdings for that item
    • If North Andover doesn’t own a copy, or it is out, select More Copies then Other Locations to find additional MVLC holdings

Advanced Searching Tips

  • Select the Advanced Search tab
  • Select more than one limiter - such as North Andover AND books on CD - by holding down the Control key (Ctrl) on the keyboard

Placing Holds

  • To hold items that are Checked In at North Andover, call the Reference Department (978-688-9505) to have the item set aside for you
  • If the item is out or not owned by the Library, check to see if it is available at Other Locations
  • To request an item:
    • Click on Request Item
    • Enter your library card number (on the back of your library card)
    • Enter your PIN number which is the last four digits of your phone number
    • Login
    • Select Pickup Location and click on Request
    • You will see a confirmation that the hold was placed
    • Logout
    • Note: Do not use the Back button or you may be automatically logged out

Accessing Your Account

  • Click on the My Account/Login tab
  • Enter your library card number and your PIN number

 Renewing Books

  •  Login to My Account
  • Click on Checked Out/Renew
  • Note: If the item has a hold placed on it, or if it is overdue, it may not be renewed

Checking Your Holds

  • Login to My Account
  • Click on Holds
  • Request status means that your hold has not yet been filled
  • Transit status means that the item is on the way
  • Hold status means that the item has arrived and is on the hold shelf at the library
  • To delete a hold, select title(s) and click on Cancel Request
  • If you are having difficulty, or your held item has not arrived, please call the Reference Department (978-688-9505)

Logging Out

  • Remember to Logout if you are at a public computer, otherwise the next patron will be in your account
  • If you forget to Logout, the computer will do it for you automatically after 10 minutes.